Incident management underpins clinical governance and overall organisational governance, and is an essential part of continuous improvement strategies.

The Aged Care Quality and Safety Commission defines an incident as ‘any acts, omissions, events or circumstances that occur in connection with the provision of care to a consumer and have (or could reasonably have been expected to have) caused harm to a consumer or another person (such as a staff member or visitor to the service)’.

Most organisations also include incidents that negatively disturb operations and impact the organisation (e.g. theft, property damage) to support a comprehensive system that limits the different forms that need to be completed and therefore increase the likelihood that incidents will be reported.

Read the full article from the LASA Fusion Summer edition 2021 publication:

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