With the new Aged Care Quality Standards effective as at July 1 2019, your transition should now be complete. The Aged Care Quality and Safety Commission (Commission) began assessing and monitoring the quality of care and services against the Aged Care Quality Standards (Quality Standards) from July 1 2019. If you are worrying about what this means for your service, get in touch with us. We can support you to meet your ongoing obligations.
Erigo are expert consultants for the aged care industry, Karen and her team are have extensive experience as Managers, RN Clinicians, Executive Directors, Quality Agency Assessors, Quality Managers, Trainers and HR and Health and Safety Managers and Consultants, and have worked to support 14 sanctioned residential care providers.
Erigo provides consultancy and training products and services to assist aged care services with systems and practices to meet and exceed Quality Standards and regulatory compliance. Our framework policies and procedures to guide your operations.
Erigo is able to assist you to interpret the Quality Standards and align them to your systems, processes, policies and procedures.
Key services Erigo provides across all of the Quality Standards:
- Gap analysis
- Risk identification
- Action plan development
- Action plan progress monitoring
- Coaching, development and training
- System, process, policy and procedure review, or development, simplifying and streamlining your internal processes
- Provision of framework operational system documents to support compliance, ‘best practice’ and practice efficiencies
- Increasing resident and client engagement
- Strengthening governance processes
- Improving business growth and financial performance, including ACFI and roster reviews, while not jeopardising compliance.
With the consumer experience being critical to success, your workforce must be engaged and skilled.
While we can support you across all of the Quality Standards, let’s look at a few specifically:
Standard 2 – Ongoing assessment and planning with consumers
We can assist to complete assessments and care plans, coach your staff and conduct skill and knowledge assessments. We can provide mentoring programs for care coordinators/managers and registered nurses.
Standard 3 – Personal care and clinical care
We can coach and train your staff and conduct skill and knowledge assessments. We can provide mentoring programs for care coordinators/managers and registered nurses.
Standard 6 – Feedback and complaints
We can review your complaints and feedback processes and provide advice and assistance in managing your complaints, both internal, from the Australian Aged Care Quality and Safety Commission and in relation to the Aged Care Royal Commission.
Standard 8 – Organisational governance
We can assist you to strengthen organisational and clinical governance, through all levels of your business. We can review information and reports: what, how and when, so the right people are getting the information they need to make decisions and take action.
For a copy of the new Aged Care Quality Standards, click here.