What’s in a name? Should people living in aged care services be called ‘consumers’? From ‘resident’ to ‘consumer’, to ‘customer’ and ‘client’… what do we call people receiving aged care services?
What’s in a name? Should people living in aged care services be called ‘consumers’? From ‘resident’ to ‘consumer’, to ‘customer’ and ‘client’… what do we call people receiving aged care services?