The kind of experience you get at Erigo is something you don’t find anywhere else and that very much comes back to our incredible team of specialist consultants and the enthusiasm we have for serving our community. We are passionate about improving the quality of care and services for the elderly and healthcare clients across Australia and the viability of health and aged care businesses. Each member of our team is a specialist in their field and provides a valuable mix of skills, knowledge and experience through:
- Hands-on clinical, quality management, management and executive management roles
- Aged care assessors
- Project management
- Business operations and development responsibilities
- Experience in nursing (including acute care, aged care, mental health and community care)
- Human resources, occupational health and safety, financial management and research
- Training and Assessment
Erigo is a member of or subscribes to the following organisations:
Karen Ross – Director and CEO, is a member of:
Our clients rely on us to deliver quality support on a daily basis so you can trust Erigo to support your organisation and become the back bone of your operations. We are leading aged care and home care consultants that are well known within the industry and are ready to tackle your organisations operational needs.
Director and CEO
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Our Director and CEO, Karen Ross has over 30 years’ experience as a registered nurse (RN), and 20 years’ experience as a health and aged care consultant. Karen is a powerhouse of industry experience and knowledge, having been a Commonwealth approved Advisor (Nurse Advisor, Administrator and Advisor) for 10 services and supporting other Advisors for 5 services.
Karen is an expert in the Aged Care Quality Standards and aged care regulatory requirements, and in assisting aged care organisations with analysing and implementing governance and quality systems and practices to meet and exceed the Quality Standards and legislative requirements. She has been an employee in, or Consultant to, the public, private, not-for profit, indigenous, religious and ethno-specific health and aged care industries. She is a qualified trainer and has presented at various events/organisations.
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As an experienced specialist in aged care and oncology, Sara consults with Erigo M.A.C., trains with Erigo Training and is the Director and founder of Age Well Solutions.
Sara has been part of the administrator and/or advisor team for sanctioned services, supported many services with remedying non-compliances, and assisted Combining 30 years’ experience in the healthcare sector with extensive business knowledge, Sara’s depth and breadth of industry expertise is unmatched.
Sara has been part of the administrator and/or advisor team for sanctioned services, supported many services with remedying non-compliances, and assisted many to improve process and practices to benefit consumers, staff, and the business. She has worked as a clinical nurse, consultant, and has held various management roles in the aged care industry since beginning her career in 1985.
Quality Aged Care Assessor 1999-2020
Dementia Care Mapping 2016
NDIS Quality Auditor 2020
Christine is and experienced registered nurse and has a deep knowledge of the aged care sector. She has been a part of the aged care profession for more than 20 years. Her skill set is founded on quality principles as she has extensive experience as a quality aged care assessor both as an employee and contractor with the Aged Care Quality and Safety Commission. Christine has held quality advisor roles with large organisation in aged care in Victoria as well as ACT Mental Health. As an aged care consultant, she has supported profit and not for profit organisations achieve re-accreditation. Recent assignments as a part of a nurse advisor team for sanctioned aged care homes was the catalyst to improve communication for residents/consumers and truly make a change.
Christine is a co-founder of Tell Touch; an innovative consumer focused complaints and feedback platform and mobile app., designed from the ground up for the aged, disability and health care sectors.
Janis is a HR specialist and Licenced Investigator, authorised WorkSafe trainer for Health and Safety Representative Training and is also a trained Mediator. Janis has worked in the health and aged care sectors for most of her career, in various senior roles.
Janis is a member of the Australian Human Resources Institute (AHRI) and the Australian Institute of Health & Safety (AIHS). Janis has been an active member of various industry advisor committees and does appreciate and understand the issues facing aged care employers.
Janis is now working as a Human Resources Consultant across the aged and community services sector. Janis has expertise in all aspects of HR, including roster reviews, training, OH&S audits/ risk assessments, policy reviews and WorkCover claims management.
CEO, founder & principal Consultant of HR Tactics, Jackie assists owners of small and medium sized businesses to systemise their human resources function through the adoption of practical, best practice, cost-effective and tech-based approaches to managing employees, HR systems, processes, and documentation, and complying with employment related legislation (Fair Work & WHS).
As a certified Professional Member of the Australian Human Resources Institute (AHRI), Jackie also mentors’ small businesses and start-ups in HR operations and employee management, facilitates HR Workshops, conducts complaints investigations, assists businesses to implement practices to support legislative, regulatory and standards compliance, and is an active networker and member of various business networks for SMEs across Brisbane.
Diana is a senior manager with extensive experience in and an understanding of the aged, acute and primary care sectors and palliative care for over 21 years. Diana has served on various committees, has spoken at conferences, coordinated hospital operations, managed aged care facilities, nursed and project managed.
She now provides independent consultancy services and is Director and Co-Founder of Tell Touch, a unique aged care specific complaints feedback app and is our expert consultant.
Diana has presented papers at state and national level, including Better Practice, LASA conferences, Change Champions, NSW Health and the Australian General Practice Network.
Emma O’Neill is a registered nurse with over 30 years’ experience as a clinician, clinical consultant, educator, mentor and manager across the broad spectrum of the health and aged care sectors. She has a passion for supporting the development of individuals and teams to provide quality consumer-focused care. She has an excellent understanding of the principles and practice of Occupational Health and Safety, Risk Management and Clinical Governance.
Emma has many years of clinical education, preceptorship, coaching and mentoring experience and has had hands-on involvement with a graduate nurse ‘transition to practice’ program over the last 4 years. Emma has developed and facilitated many engaging workshops for nurses and care staff over her long career. She is passionate about learning and is currently pursuing further studies in mind-body medicine with a focus on improving health and aged care worker wellbeing.
Managing our office operations, Marcela has over 25 years’ experience in administrative and management roles across various professional sectors. She has worked for prominent companies in senior roles as well as being a certified translator.
An exceptional manager, she coordinates our office operations and scheduling as well as liaising with our team, clients and contractors. Contact the Erigo office and your likely to speak to Marcela either via email or over the phone.
Risk and Communications Coordinator
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Communications, risk and compliance specialist, Lisa has 14 years of experience in business with the majority working within the education sector. She has worked in specialist administrative roles and as a graphic designer; with expertise in design, print, marketing and communications.
A powerhouse communications professional, Lisa is highly creative, and tech savvy with qualifications in Business, Graphic Design, and Training and Assessment. An experienced and knowledgeable compliance and auditing professional, Lisa is an all-rounder on our team. Contact the Erigo office and your likely to speak to Lisa either via email or over the phone.
Financial and bookkeeping functions under the advisement of the company Accountant including: accounts payable, receivable and payroll.
Bree is the principal of Quantify Bookkeeping, a registered BAS agent with the Tax Practitioners Board and a superstar accounts officer. She has completed an Advanced Diploma in Accounting and Advanced MYOB training, and she is also a Certified Xero Partner. Bree provides meticulous and efficient bookkeeping enhancing Erigo’s operations.